Customer

Gradient, 10xFounders back Zowie’s no-code, e-commerce customer service tool – TechCrunch

Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests, like relaying information on products or helping a customer find the best product for them. Maja Schaefer and Matt Ciolek,…

Marguerita Mcnally

Smith Acquires Digital Marketing Agency Adept to Deliver Growth Acceleration Across All Stages of the Customer Journey

DAYTON, Ohio–(BUSINESS WIRE)–Smith, a global performance commerce agency, is thrilled to announce the acquisition of Adept, a Columbus, Ohio-based agency best known for maximizing brand growth through digital marketing. Through this acquisition, the agency will deliver on its commitment to relentless optimization across all stages of the customer journey, transforming potential into performance. “Our mission…

Marguerita Mcnally

Digital Marketing Tactics for Owners to Increase Sales: Chat and Customer Service

Digital Marketing Tactics for Owners to Increase Sales: Chat and Customer Service Cotactic Media is a leading collaborative and tactical digital marketing agency in Bangkok. With a renewal rate of over 80%, we collaborate with our clients to ensure impactful returns on their marketing investments. With over six years of experience managing over a hundred…

Marguerita Mcnally

T-Mobile Posts Record-High Customer Results, Adding 1.2 Million Postpaid Accounts and 5.5 Million Postpaid Customers in 2021

Un-carrier Further Extends Unrivaled Lead with America’s Only Standalone 5G Network, Delivering Game-Changing Ultra Capacity 5G to Over 210 Million People Nationwide Preliminary Fourth Quarter Postpaid Customer and Account Net Additions Expected to Lead the Industry(1) 315 thousand postpaid account net additions, expected best in industry and highest Q4 in last four years 1.8 million…

Marguerita Mcnally

Successful Small Brick And Mortar Retailers Use Online Sales To Leverage Their Expertise And Expand Their Customer Base

While the metastasization of Amazon AMZN , the global internet retailer with a market cap approaching two trillion dollars, has led many to decry that its ability to leverage its technology and the internet will result in it completely taking over retailing, the reality is a bit more complicated—and good news for nimble small and…

Marguerita Mcnally