Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests, like relaying information on products or helping a customer find the best product for them. Maja Schaefer and Matt Ciolek,…
Read MoreFresh from its time in Y Combinator, SaaS startup Anakin raised $2 million to continue developing its software enabling e-commerce companies to see live pricing data on their competitors. Mohit Prateek and Rashmi Bala started the company last September and officially launched in March to help e-commerce stores and brands increase their revenue using pricing,…
Read MoreB2B marketplace Grovara debuted the first digital Pallet-Builder for food and beverage exporting on Monday (Jan. 17), with a press release saying that the platform lets international buyers place orders and save time. The release notes that only one in 10 companies export, because of the difficulty of doing business with overseas builder. The traditional…
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